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We have a toilet that cracked under 2 years I contacted Home Depot where it was purchased and told it only had a 90 day warranty. Toilets should last over 15-20 years if not more. This toilet was never moved for this crack to form so I think it is more on the defective side.

I would like Glacier Bay to replace this item.

I have included a pic of the crack. I will not let anyone use this toilet for fear the crack might get worse and release water from the bowl.

I feel there is a defective issue with this model from Glacier Bay that needs to be addressed. Thank you.

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Reason of review: Damaged or defective.

Monetary Loss: $125.

Preferred solution: Full refund.

Location: Philadelphia, Pennsylvania

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Guest

I have two Glasier Bay toilets that are cracked; how do I contact them?

Guest

I have 2 that has little line cracks all over them 2 years old not happy at all

Guest

Got one did same thing crack right down the front

Guest

Same thing, tank is 4 yrs old, huge crack that ended up flooding our game room!!

Guest

I just got home and found my toilet tank cracked an leaked through my ceiling. Its about 6 years old! Philly area also

Guest

I just had the same problem and bought it from Home Depot also about 6 months ago and it flooded my house- Thank God I was home

Guest

Same thing happen to us, havenโ€™t had the toilet 4 years!

Guest
reply icon Replying to comment of Guest-1938044

I have three toilets and two out of three have had a cracked tank. Clearly the company has issues.

Jacques Rot

Have multiple small cracks on the lip and in the toilet bowl. Installed 5 Glacier Bay toilets 2 1/2 years ago and am very concerned. Judging by my experience and the recent reviews, this has to be a defective product that Home Depot will not honor.

Jacinta Xwo

I agree , got home and discovered water on my floor, during water mopping I noticed the large crack that from the top of the tank curved to the bottom, I live alone , cannot figure how this happened, my neighbor is a contractor purchased the same toilet and his did the same. Defective products.

Guest

I work for a property management company. I have replaced DOZENS of Glacier Bay toilets that were cracking at the base.

I feel there must be a problem in the porcelain they are using, or a problem in the manufacturing process of the toilet. Buy another brand of toilet...

this is an ongoing issue for over two years now. 5/2020

Guest

This could be a photo of my toilet! I called the number on the manual and was told the same 90-day spiel you were. I will never use Glacier Bay again.

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